Retail Associate

Retail Associate

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores. The Retail Associate helps ensure a positive shopping experience for customers, aligning with Ross’s values of excellence, teamwork, and commitment to diversity.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor, keeping egress clear and reporting unsafe conditions.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers—register‑trained, answers questions, greets with eye contact, smiles, says hello and thank you.
• Provides prompt responses to Customer Service calls and handles all Customer issues courteously.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery per company best practice to keep the store neat, clean, and organized.
• Expedites newly received merchandise to the sales floor, merchandises items per monthly presentation guidelines.
• Understands Loss Prevention Awareness program, Shortage Highway, Store Protection Specialist position, and merchandise protection standards.
• Demonstrates integrity and honesty, safeguarding confidential information, cash and credit card information, and merchandise.
• Follows Mark‑Out‑of‑Stock (MOS) policies, processes MOS merchandise and notifies Store Leadership.
• Follows cash, charge‑card, refund, void, and offline procedures with high accuracy.
• Demonstrates a sense of urgency and maximizes productivity by executing store best practices efficiently.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all Store equipment, including PDTs, registers and PC.
• Spend up to 100% of working time standing, walking, and moving around the Store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require additional qualifications and skills.
• Stockroom shift: push, pull and lift more than 20 pounds.

Base pay range: $16.50 - $17.00, depending on experience, skills, and location.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.