Client Delivery Specialist

Client Delivery Specialist

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable, content‑rich, AI‑powered platform along with best‑in‑class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This role is full remote

As part of the Customer Success Team, you will facilitate the work product between Machinify and our clients across Complex Payment Solutions. You will understand internal and client processes, manage requirements gathering, analysis, solution documentation, integration, delivery validation, and best‑practice recommendations. You will prepare documentation, monitor inventory, and support workflow and process management for clients and colleagues across the Machinify platforms.

• Monitor client inventory in Machinify and client systems.
• Perform requirements gathering to problem‑solve client issues in day‑to‑day operations and implement processes to monitor resolution using the Client Action Log and Jira ticketing system.
• Enter, track, and follow up on tickets to ensure timely resolution of production issues.
• Support internal Operations teams through regular meetings to determine appropriate processes for rule changes, process flow modifications, and escalations.
• Support client invoicing and/or reconciliation processes.
• Generate and transmit client reporting as required.
• Communicate larger issues with IT and Operations teams, acting as liaison until fully resolved.
• Attend external working client meetings with leadership and communicate pertinent information to internal teams.
• Set up new users for clients in Machinify’s systems.
• Maintain system access requirements for client systems to perform inventory management work.
• Perform QA and UAT efforts as necessary.
• Other duties as assigned.

• 2+ years’ experience in data production (health industry knowledge a strong plus).
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience managing multiple clients/projects in a team environment.
• Experience independently structuring and executing complex analyses.

• Health Plan experience
• Payment Integrity experience
• Operational experience in a health plan over a provider
• PMP certification

After 3 months:

• Strong understanding of the role.
• Building relationships and collaborating with peers.
• Effective time and priority management.
• Receiving and applying feedback.
• Gaining confidence and growing comfort in the role.

After 1 year:

• Mastered tasks and responsibilities, executing with confidence and efficiency.
• Established a strong internal network and recognized as a key collaborator.
• Entrusted with greater responsibility, reflecting company confidence.
• Identified opportunities for career progression and personal development.

Pay range
: $70,000–$90,000 USD; role is eligible for Annual Performance Bonus. This is an exempt position. The salary is for Base Salary and will be determined based on skill set, experience, and geographic location.

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision, and dental coverage; 401(k) plan participation with company match; flexible spending accounts
• Tuition Reimbursement
• Eligibility for company‑paid benefits including life insurance, short‑term disability, and parental leave.
• Remote and hybrid work options

• Ask why
• Think big
• Be humble
• Optimize for customer impact
• Deliver results

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Machinify is an employment‑at‑will employer. We participate in E‑Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process.

If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team.