Operations Specialist

Join to apply for the Operations Specialist role at Adapt Health

The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region’s individual needs.

Job Type: Full-time

Essential Functions and Job Responsibilities

• Supports operations team with discovery and training as necessary with Adapt Health processes.
• Provides support during process improvement initiatives to assist with driving all areas of workflow, including verification and data analysis.
• Develops and maintains working knowledge of current products and services offered by the company.
• Familiar with payer guidelines and reads clinical documentation to determine qualification status and compliance for all equipment and services.
• Works in all areas of Adapt Health customer service, intake, daily operations, and revenue cycle processes and workflows from beginning to end.
• Reviews required documentation to ensure accuracy.
• Accurately processes, verifies, and/or submits documentation.
• Completes insurance verification to determine patient eligibility, coverage, co‑insurances, and deductibles.
• Obtains pre‑authorization if required by an insurance carrier and processes physician orders to insurance carriers for approval and authorization when required.
• Navigates multiple online EMR systems to obtain applicable documentation.
• Enters and reviews all pertinent information in EMR systems including authorizations and expiration dates.
• Meets quality assurance requirements and other key performance metrics.
• Pays attention to detail and has great organizational skills.
• Actively listens to teams, region leaders, and handles stressful situations with compassion and empathy.
• Analyzes data and reports to identify execution errors in workflow, troubleshoots and fixes exceptions, and advises staff on corrections.
• Collaborates with the Operations Team on exceptions and solutions within workflow processes.
• Communicates with operations teams and leadership on an ongoing basis regarding any notable trends in process errors with insurance companies.
• Assists with various projects and tasks as needed for unique processes.
• Participates in the effort to define, document, and refine processes, procedures, and workflows for business operations based on industry and company best‑practices.
• Participates in creating training materials and training client engagement and service teams.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with Adapt Health’s Compliance Program.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks.
• Proficient computer skills and knowledge of Microsoft Office.
• Strong ability to learn new technologies and understand flow of data through systems and system interaction.
• General knowledge of Medicare, Medicaid, and commercial health plan methodologies and documentation requirements preferred.
• Works well independently and as part of a group.
• Adapts and is flexible in a rapidly changing environment; patient, accountable, proactive, and takes initiative to work effectively on a team.

• High School Diploma or equivalency.
• Three (3) years of work related to health care administrative, financial, or insurance customer services, claims, billing, call center, or management experience, regardless of industry.

• Work environment will be stressful at times, as overall office activities and work levels fluctuate.
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time.
• Subject to long periods of sitting and exposure to computer screens.
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
• Excellent verbal and written communication skills.
• Effective communication both verbally and written with internal and external customers, demonstrating empathy, compassion, courtesy, and respect for privacy.
• Mental alertness to perform the essential functions of the position.