Medical Office Rep

Overview

The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system.

This position may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

• Be the first point of phone customer service contact for patients, physicians, clinic staff, laboratory and imaging staff, hospital staff, patient family members, and vendors; provide customer service, communications, and distribution of calls and messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.

• High School diploma or equivalent
• Excellent interpersonal, organizational and customer service skills
• Keyboarding skills and ability to utilize computer equipment and software; experience with standard office equipment
• Impact of Decisions:
  Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community
• Internal/External Contacts:
  Patients, physicians and other clinic staff, laboratory and imaging staff, hospital staff, patient family members and vendors

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or equivalent experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology preferred

• Six (6) months experience in an outpatient setting as a Medical Office Representative preferred; or equivalent experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• Impact of Decisions:
  Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community
• Internal/External Contacts:
  Patients, physicians and other clinic staff, hospital staff, patient family members and vendors
• Supervision:
  Reports to the Supervisor; does not supervise others
• Skills/Knowledge:
  Excellent interpersonal, organizational, and customer service skills; keyboarding and computer proficiency; familiarity with electronic practice management systems; medical terminology; multi-line phones/ACD phones
• None required for this position

Pay Range: $24.00 - $30.31 /hour