Treasury Management Operations Support II-III

Description

Depending on experience, you could be the next Treasury Management II or III. Please see below for more details and we look forward to connecting with you! Apply today!

The TM Operations Support III is a lead role within the TM Operations Department requiring a proficient level of knowledge of all TM services. As a lead role, requires daily mentoring and support of the TM Operations Support level I & II. The TM Operations Support III is responsible for supporting the Treasury Management Services department by ensuring all operational activities run smoothly and efficiently;

supports business development officers with the onboarding of complex commercial clients; accompanies front line staff on customer calls, possesses advanced level of knowledge of all treasury management services, including but not limited to RDC, ACH, Positive Pay, and Wires & Cash Management tools and vendors. This position supports clients by maintaining strong internal communication, client relations, while working alongside the BDOs’ through the complete sales cycle, including but not limited to onboarding & training.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

The TM Operations Support II, is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports TM business development officers and front line staff with presenting analysis proformas and treasury services, which requires intermediate level of knowledge of all treasury services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires;

and leads the onboarding process of new commercial clients. The incumbent is responsible for maintaining positive client relations and works directly with prospects and clients during onboarding, training, and continued support ensuring client retention.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

• Requires minimum of 3-5 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Requires minimum of 1 year of experience providing training and mentoring within TM operations
• Preferred ACH Accredited Professional certificate or to be obtained no later than the end of the first year of employment
• Experience with Weiland, Fiserv, and Q2 is preferred
• Excellent presentation and communication skills, both written and verbal
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Strong leadership and interpersonal skills; presents a positive and professional image
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Ability to multi-task in a fast-paced environment

• Requires minimum of 2-3 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment
• Excellent presentation and communication skills, both written and verbal
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Excellent customer service and relationship management
• Strong leadership and interpersonal skills; presents a positive and professional image
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Ability to multi-task in a fast-paced environment

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clients
• Support clients in ensuring streamlined…