Universal Banker IV-V

Position Title

Universal Banker

AVP, Branch Operations Manager

8
-12

Universal Banker builds and deepens relationships with new and existing clients. Strong client relationships are the result of an enriched client experience, based on trust, and a willingness to find the best possible financial solutions. Bankers provide this service by assessing and attending to clients’ banking needs, obtaining and processing client and account information, demonstrating and educating clients on available deposit products and services, and recommending solutions based on each client’s unique goals and needs.

They build and foster relationships with clients by curiously listening and asking questions about financial needs. They leverage available resources and technologies to optimize the client experience, serving the clients with operational excellence and accuracy. Bankers are expected to follow fraud prevention and security procedures; adhere to Bank’s policies and procedures; and assist other co‑workers as needed.

• Business Development and client outreach.
• Understand new and existing client financial needs and explain how to get the greatest possible value from the bank’s products and services.
• Knowledgeable about the bank’s products and services.
• Analyze current customer relationships and proactively contact customers with recommendations to help them achieve financial success.
• Open deposit and saving products while seeking to find multiple solutions to create the best client experience.
• Issue Official checks, Visa gift cards, Visa Travel Money cards, and other drafts.
• Accurately process deposits, checks, payments, and other transactions.
• Customer service functions involve the receipt and payment of money.
• Ensure accurate and timely processing of transactions for bank clients.
• Balance daily work in accordance with established policies and procedures.
• Support clients with account needs and maintenance.
• Ask existing clients for referrals.
• Active community service to include participating in community organizations and events.
• Lead by example and help motivate the team in current bank promotions and goals by sharing successes.
• Keep records and track business calls and sales results.
• Help resolve service issues at the branch level or leverage bank resources to guarantee customer satisfaction and retention.
• Protect Bank’s assets by following security policies and adherence to overall bank policies, including CIP and BSA.
• Understand and follow all security procedures to prevent losses.
• Complete required annual Regulatory Compliance training.
• Handle coins and currency up to 50lbs.

• Entry level position.
• Prefer one-year cash handling.
• Spend 100% of time at the teller line handling transactions.
• Proficient in math.
• Experience working with others on a team to meet client needs.
• Willingness to make bank product and service recommendations.
• Ability to meet and interact comfortably with the public.
• Strong listening skills.
• Recognize potential loss risk.
• Basic knowledge of computers and computer software such as Microsoft Word, Microsoft Outlook, and Excel.
• Organizational and time management skills.
• Strong verbal and written communication skills.
• Self‑motivated.
• Ability to analyze and solve problems in a timely manner.
• Ability and willingness to follow policies, procedures, and regulatory banking requirements.

• Two years cash handling.
• Spend 85% of time at the teller line handling transactions.
• Consumer deposit account type knowledge.
• Basic consumer deposit account understanding.
• Ability to perform maintenance on consumer deposit accounts.
• Proficient in math.
• Experience working with others on a team to meet client needs.
• Willingness to make bank product and service recommendations.
• Ability to meet and interact comfortably with the public.
• Strong listening skills.
• Recognize potential loss risk.
• Knowledge of computers and computer software such as Microsoft Word, Microsoft Outlook, and Excel.
• Strong organizational and time management skills.
• Strong verbal and written communication skills.
• Self‑motivated.
• Ability to analyze and solve problems in a…