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Customer Success Mgr./ CSM

Head of Customer Experience & Journey Excellence

Job in Roseville, Placer County, California, 95678, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications provider seeks a Director of Customer Experience to lead their customer journey initiatives. This role requires a strategic leader capable of managing cross-functional teams and developing comprehensive customer engagement frameworks. Candidates should have extensive experience in customer experience strategy, ideally in the internet service provider sector, and demonstrate proficiency with customer feedback tools like Medallia. The position offers significant impact on enhancing customer satisfaction and loyalty.
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