Customer Service Representative Property Management

Invitation Homes is a team of more than 1400 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing Property Management and Rehab Turns & Maintenance professionals. Together our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they cant refuse.

As a Customer Service Representative Property Management at Invitation Homes you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM supports the organization with a highly successful and efficient customer service environment with responsibilities including but not limited to:

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task lists

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful
• Professional verbal and written communication skills, problem-solving skills and an ability to handle advanced calls with a calm demeanor

We stand for flexibility, opportunity and a home that people can make their own. Its true for our associates as it is for our residents. We offer:

• Competitive pay and an annual bonus program
• Generous paid time off plans including vacation accrual, sick time, volunteer time and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups:
  Women, Asian Alliance, Black Collective, Juntos Gen Next and Open Invitation

The salary range for this position is: $18.01 - $31.21 per hour, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual’s skills, experience, qualifications, location and applicable employment laws.

To attract and retain top talent we offer competitive compensation and benefits including:

• Annual bonus program
• Health, dental, vision and life insurance
• Long-term and short-term disability insurance
• Generous paid time off, including vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Casual work environment
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by law. If you require accommodation, please contact us.

To all recruitment agencies:
Invitation Homes does not accept agency resumes. We are not responsible for fees related to unsolicited resumes.

Build a foundation here and apply today!