Member Services Representative

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

We are looking for energetic persons who want to work at a fun, high‑paced gym. Working at Crunch is more than a job—it’s an opportunity to inspire others to reach their fitness goals.

Location:

4130 Douglas Blvd, Granite Bay, CA 95746, USA

• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check‑in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate all member requests or forward them to a manager.
• Maintain a professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Sell retail products (if sold at the front desk).
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Report to Operations Manager where applicable.
• Follow all policies and procedures in the Employee Handbook.

• Proficient reading and writing skills.
• 18+ years of age.
• Experience in a fast‑paced environment.
• High energy and patience required.

• Great facilities with functional training areas, premier strength equipment, top‑of‑the‑line cardio equipment and more.
• Complimentary CPR/AED Re‑certifications.
• Group health insurance, disability insurance, life insurance, vacation and holidays, and other time‑off benefits.
• Complimentary Crunch gym membership.
• Discounts on services, products, and much more!

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.