Business Development Representative

Overview

The purpose of this role is to actively seek new work and maintain and nurture existing customer relations to increase business for the Company. Specifically, this role assists in managing and developing new and existing customer relationships to maintain the business, acts as a liaison for internal and external customers to provide a channel of communication, and provides market and forecast information to the business unit and company for planning purposes.

Position Description

The purpose of this role is to actively seek new work and maintain and nurture existing customer relations to increase business for the Company. Specifically, this role assists in managing and developing new and existing customer relationships to maintain the business, acts as a liaison for internal and external customers to provide a channel of communication, and provides market and forecast information to the business unit and company for planning purposes.

Focus & Scope

Essential duties and responsibilities, i.e. those which are basic, necessary, and an integral part of the job, are indicated below:

• Actively supports the achievement of business unit goals and objectives by staying abreast of and evaluating trends in the industry. Also supports the business unit’s activities to remain focused on short and long range goals, customer feedback, and continuously strives to improve day-to-day processes and practices.
• Establishes, promotes, and protects Teichert’s values including diversity, teamwork, fair work environment, and respect of others in order to maintain a “team” spirit within the business unit. Works and cooperates with other disciplines across company lines.
• Collaborates across business units and strives to build consistent business development practices and procedures, and customer service expectations. Ensures policies, procedures, and standards are adhered to as well as protect the company’s interests.
• Promotes and protects the community perception of Teichert.

• Identifies and develops potential lines of business and new customer prospects to assist with creating new business opportunities.
• Focuses, builds and maintains positive working relationships with external clients, A/E representatives, and contractors. Relationships result in increased business, repeat customers, and industry referrals. Communicates company policies, procedures, and standards.
• Gathers and provides market research, customer data, and feedback for the business units and uses information to make improvements to day-to-day processes and procedures. Assists management on mark up strategies for jobs.
• Tracks competitors in the market to identify their work capacity to develop and maintain competitors’ profiles.
• Plans and/or hosts social events to assist in maintaining and developing customer relationships.
• Acts as a liaison between internal staff and external customers by attending meetings, providing a conduit of information, understanding mechanics of the jobs, working through possible challenges or pitfalls, and may assist in negotiating work. Continuously tracks and updates the customer database to provide vital information for the Company.
• Provides timely and accurate post job information to determine customers’ current and future needs, job satisfaction, and other critical data for the business units to utilize as a performance measure.
• Timely submittal of data for the annual survey that assists in forecasting future business opportunities.
• Actively pursues and participates in industry related associations and trade groups as a marketing tool and networking for Teichert.
• Assists in achieving a zero injury culture through supporting safety programs and actively participating in appropriate safety meetings and training sessions to maintain a safe, healthy work environment and meet corporate safety standards.
• Completes internal administrative organization and documentation, including project logs, files, records and reports pertaining to Business Development function. May include post job surveys, contributes to written and up-to-date estimating guidelines, manuals, and policies and procedures.

Relationships, Qualifications And Requirements,…