Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross is a leading off‑price retail chain with over 2,200 stores, emphasizing high‑quality brands and everyday savings while offering a fun treasure‑hunt shopping experience.

Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings.

• Success – We pursue excellence while learning and growing.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities and ideas of those who work and shop with us.

Our corporate headquarters are in Dublin, CA; we have three buying offices in New York City, Los Angeles and Boston; and eight distribution centers nationwide. In 2023, Ross generated $20.4 billion in revenue and is a Fortune 500 company committed to continuous learning opportunities and development for our teams.

The Area Supervisor is a member of the Store Leadership team, responsible for a specific, assigned area of the store and the general operations and supervision of the store when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly and efficient shopping environment, ensuring proper merchandise presentation, and maintaining a clean work area.

Area Supervisors also execute and supervise company operational processes as needed.

• Practices safe behaviors and maintains safety as the number one priority.
• Monitors the sales floor to create a safe and secure shopping environment and reports unsafe conditions.
• Manages building security, including entrance/exit control, EAS device checks, cash office security, and armored carrier pickups.
• Removes clutter and ensures clear egress to emergency exits.
• Protects customer safety through accident prevention, reporting and emergency procedures.
• Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.

• Treats all customers, associates and leaders with respect, courtesy, friendliness and professionalism.
• Recognizes associates using company recognition programs.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code and ensures all associates do the same.
• Keeps all store areas clean, well‑maintained and merchandised to standard.
• Manages daily trash removal.

• Ensures recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks and following up.
• Receives merchandise trucks when needed and processes all merchandise with urgency.
• Manages non‑merchandise inbound deliveries and keeps stockrooms clean and organized.
• Helps deliver and place merchandise on the sales floor after processing.
• Processes back‑stock and ensures it is secured and complies with company policy.
• Manages merchandising of department back‑stock and floor moves, including signing and promotional activities.
• Generates re‑wraps when required.
• Reduces loss due to damage and complies with monthly presentation guidelines.

• Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence on the sales floor.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information and merchandise.
• Maintains the Public View Monitor system.
• Conducts "Code 50" package inspections and executes all company best practices to maximize productivity.

• Ensures associates execute to company standards at the front end.
• Manages the queue to expedite customer wait times.
• Trains and coaches associates on registers, shortage control and other front‑end procedures.
• Controls retail associates’ break schedule for backups, lunches and breaks.
• Ensures all equipment works, supplies are stocked, and go‑backs are scanned and tagged…