Spa Associate

Join to apply for the Spa Associate role at Hand & Stone Massage and Facial Spa located in Rosenberg, 77471.

Hand & Stone Massage and Facial Spa is seeking a Spa Associate specializing in front desk sales. The role plays a crucial part in creating an outstanding experience for guests by providing excellent customer service and administrative support.

• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Meeting sales goals and selling memberships, gift cards, and upgrades.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned.

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self‑motivated, confident, and extroverted.
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets.

• Competitive Compensation – hourly wage PLUS commissions. Build Your Own Paycheck with our membership sales model!
• Career Growth – Potential for rapid promotions, including management roles, based on performance.
• Ongoing Training – We are always learning and improving.
• Flexible Hours – Part‑time and full‑time shifts available.
• Positive and Professional Work Environment – There is no “I” in team!
• Employee Discounts – Discounts on products, services, and gift cards.

• Meet membership sales goals.
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Excellent customer service to members and guests.
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive can‑do attitude! At the front desk, you are the first impression of the spa.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

• High School Diploma or Equivalent.
• 18 years old or older.
• Strong organization and attention to detail.
• Team player with the ability to work independently with minimal supervision.