Retail Sales Associate

Overview

Retail Sales Associate Full Time n our team and help pets and their families.

Pet Smart values its people and pets. We believe when associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

• Paid weekly
• Associate discounts and perks
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development opportunities

Pet Smart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role shares responsibility for store cleanliness and maintenance, pet safety standards, and the direct care of pets within the store.

• Enhance the pet parent experience in person, over the phone, at the sales register, and online.
• Greet pet parents and answer questions throughout the store.
• Prepare online orders for pick-up in store and ensure a smooth, positive pick-up experience.
• Care for store-owned pets (feeding, watering, cleaning habitats).
• Maintain store cleanliness standards.
• Support weekly price changes and monthly promotional pricing.
• Stage and sort new product to match sales floor plans.
• Face, fill, and recover products to meet sales floor standards.
• Recommend, inform, and sell merchandise, services, and live pets.
• Administer store-owned pet medications as directed by a veterinarian.
• Promote events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensure a safe environment for associates, pets, and pet parents.
• Take immediate action when a sick/injured pet is identified and transport to the vet as needed.
• Assist in various areas of the store as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all company policies and procedures.

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

• Ability to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Reasonable accommodations may be made for individuals with disabilities.
• Regularly lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds.
• Exposure to live animals and their handling; environment may include pet hair and noise levels varying from moderate to high.

Join us for a chance to make a meaningful impact every day. Whether helping a customer select their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a groom, you’ll create moments that matter. Pet Smart values diversity and the perspectives of its 50,000+ associates.

Apply now. This job summary is intended to describe the general nature and level of work associates perform. Exact duties, pay, and benefits vary by store location. This position is hourly and eligible for benefits as described at

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where local law requires otherwise). Some locations may have additional protections under local law.