NCino Business Systems Analyst

Overview

Posted Monday, January 12, 2026 at 8:00 AM

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism.

Together we can make a difference in the financial future of our communities.

ESSENTIAL FUNCTIONS

• Apply best practice techniques to perform basic administration of nCino using Salesforce’s comprehensive configuration tools.
• Diagnose and resolve end user issues in a manner that exemplifies Cathay Bank’s high standards of client service.
• Design and maintain custom reports, dashboards, and processes to facilitate comprehensive data analysis and provide strategic business insights.
• Conduct thorough testing of IT-related configuration changes in nCino and document in accordance with the established change management process to ensure adherence to quality control standards.
• Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation, and official sign-off across environments for enhancements and changes.
• Open and monitor tickets with third-party vendors including nCino, Sandbox Banking, and Informatica to resolve issues involving middleware integration and nCino core functionality.
• Collaborate with the institution’s managed services vendor to track current projects and feature updates.
• Assist in the creation and upkeep of a centralized repository for routine nCino system administration procedures such as service account maintenance and regular monitoring of integration processes.
• Develop an nCino release and middleware update management strategy to track major release schedules across all integration platforms to ensure system versions are up to date and tested.
• Maintain nCino UAT Sandbox refresh checklist to ensure functionality of nCino’s test environment.
• Keep informed on the latest developments and recommended best practices by consulting resources available through nCino Community knowledge articles and nCino University courses.
• Assist the Access Security department with managing user access.
• Process and deliver report requests from the Internal Audit department.
• Coordinate and schedule meetings with internal and external partners as needed.

Education:

• Bachelor’s degree in a business or technology field or equivalent work experience.

Experience:

• 1-3 years of experience in an enterprise IT role or technical related role required.
• Strong overall technical background.
• Experience with ticketing systems.
• Proficiency in data manipulation or data-related applications.
• Experience with nCino or Salesforce, preferred.
• Experience with Service Now, preferred.
• Banking background and experience, preferred.

Skills/Ability:

• Strong problem-solving skills.
• Ability to communicate effectively with both internal and external stakeholders.
• Ability to create and maintain documentation for technical processes and configurations.
• Ability to adhere to compliance regulations and policies.
• Ability to understand business processes, industry trends, and strategic goals.

$70K – $90K / year
Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information…