Mac Support Engineer

Location and Salary

Culver City, CA • $47,700.00-$
• 2 weeks ago

Provide onsite Level 12 support for macOS devices, applications, and peripherals.

• Install, configure, and troubleshoot Mac Books, iMacs, and macOS operating systems
• Diagnose and resolve hardware, software, application, and network-related issues
• Support Apple services including Apple , iCloud, File Vault, and Time Machine
• Perform macOS upgrades, security patching, and software deployments
• Provision and decommission Mac devices for user onboarding and offboarding
• Coordinate with vendors for hardware repairs and replacements
• Document incidents, requests, and resolutions in a ticketing system
• Deliver excellent customer service and provide end‑user guidance as needed

• 35 years of hands‑on experience supporting macOS in an enterprise environment
• Strong knowledge of macOS troubleshooting and Apple hardware diagnostics
• Experience with MDM solutions (JAMF – optional)
• Understanding of networking fundamentals (Wi‑Fi, VPN, TCP/IP, DNS)
• Familiarity with ticketing systems such as Fresh service
• Knowledge of Mac security best practices
• Strong communication and customer service skills
• Ability to work independently in an onsite support environment

• Apple certification such as Apple Certified Support Professional (ACSP)
• Basic scripting knowledge (Bash)
• ITIL knowledge or experience working in structured IT environments