Kids Club Experience Specialist

The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club.

They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Child Care

• Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area
• Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs
• Participate and entertain children with games or other approved activities
• Administer first aid to children in accordance with company policy
• Project a positive friendly and caring attitude always while interacting with children and their parents

Customer Service

• Maintains that the Kid’s Club area is clean and maintained according to set standards
• Checks that all toys and other objects are clean and safe
• Ensures the safety of children in Kid’s club area follows all safety procedures
• Report any incidents to Kid's Club Supervisor/Lead or Operations Manager
• Report all member complaints to Kid's Club Supervisor/Lead or Operations Manager
• Report any child health concerns to Kid's Club Supervisor/Lead or Operations Manager so a Health Alert may be posted if required

Administration

• Verifies all parents receive copies of the Kid’s Club policies
• Confirms that all members utilizing Kid’s Club have paid for the service with a receipt that shows if they are an ultimate or fitness member
• Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card
• Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card
• Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children
• Ensure proper payment is received for the use of Kid's Club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Experience working with children
• Patience in dealing with children and customers
• Strong communication and interpersonal skills
• Attention to detail
• Energetic and Friendly

Minimum certifications/educational level:

• High School Diploma or GED required
• Current CPR/AED certification (required)
• California employees must be Trust Line certified before working with children (required)
• State specific certifications will be required (see manager for further detail)

Minimum experience:

• 6-12 months of child care experience preferred

Base compensation may vary based on location, skills, and other related factors.