Clinical Outreach & Alumni Engagement Specialist

CLINICAL OUTREACH & ALUMNI ENGAGEMENT SPECIALIST

Reasons Eating Disorder Center (Reasons) is seeking a professional with prior experience working with eating disorders, trauma, substance use and LGBTQIA+ communities to provide compassionate care to our diverse patients in residential treatment facilities located in Pasadena and Arcadia, Los Angeles County.

The Clinical Outreach & Alumni Engagement Specialist is a fast‑paced, results‑oriented role responsible for expanding Reasons EDC’s referral network while leading impactful, data‑informed alumni engagement initiatives. The position focuses on high‑volume clinical outreach, strategic territory planning, and relationship development with professionals and community stakeholders across assigned markets.

A core component of this role is the intentional development of our eating disorder referral network, including the alumni community. The Specialist oversees the full alumni engagement lifecycle, including ongoing communication, wellness checks, outcome tracking, resource sharing, social media group stewardship, and coordination of quarterly alumni events.

As a key member of the Business Development team, the Specialist collaborates closely with the Admissions Team to integrate outreach activity, alumni insights, and performance data into quarterly B2B and B2C initiatives that increase visibility, deepen community relationships, and support consistent referral flow.

• Education:
  
  Bachelor’s Degree in a behavioral health area, marketing, business administration or related field;
  Master’s Degree preferred.
• Experience:
  
  Minimum of 2 years in a behavioral health care business development/marketing environment with measurable results. Knowledge of psychiatric, eating disorder and chemical dependency treatment principles preferred. Minimum of 1 year working with treatment center alumni or patients preferred.
• Additional:
  Must maintain a valid driver license or state n 90 days of employment.

• Implement philosophy, policies, procedures, systems, and strategic goals set by senior leadership and ensure alignment across outreach activities.
• Maximize eating disorder referrals by developing new business, strengthening existing relationships, and strategically re‑engaging past or lapsed accounts.
• Deliver exceptional customer service to referral partners, prospective families, and community stakeholders.
• Develop, sustain, and grow a robust referral network by identifying high‑value accounts, generating new business, and strengthening relationships across all segments.
• Meet or exceed weekly outreach KPIs by completing a designated number of qualified business development contacts.
• Maintain accurate, detailed documentation of all outreach interactions within the CRM/referral database.
• Conduct regular in‑person and virtual visits, phone calls, and written follow‑ups to primary accounts.
• Monitor referral activity and admissions generated from referral partners, conducting timely thank‑you outreach and ensuring source satisfaction and retention.

• Challenging and rewarding work environment
• Career and growth opportunities
• Comprehensive benefits
• Competitive compensation
• Tuition savings to continue nursing education with Chamberlain University

Reasons’ employees receive great opportunities to grow professionally and personally within our organization.

We provide a place of respite and reflection for all genders and ages to work through their eating disorders and discover their reasons for recovery.

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All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.