Director of Reliability Services

This range is provided by Signode. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr – $/yr

Annual Bonus

Direct message the job poster from Signode

The Director, Reliability Services, Americas, will lead the transformation of country-specific service teams into a unified regional organization aligned with global best practices. This role ensures holistic service delivery across the Americas, supporting the full portfolio of custom capital equipment.

The Director will drive operational excellence by standardizing processes and optimizing coverage to deliver cohesive, best-in-class service. Managing a diverse team of Regional Service Managers, ranging from senior to non-senior levels, ensuring strong leadership and development across all experience tiers.

The organization provides traditional maintenance, installation, and retrofit services, while advancing proactive maintenance solutions that enhance customer uptime and productivity.

Reporting to the VP of Reliability Services, the Director will collaborate with global counterparts to harmonize programs and offerings across regions, ensuring consistency for multinational customers.

Signode offers a comprehensive benefits package to full-time employees, including health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

The annual salary for this position ranges from $168,500–$190,000 + 20% Bonus Target and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

• Oversee the Americas service organization, consisting of Regional Service Managers and Field Service technicians/engineers based in Canada, US, Mexico, and Brazil, plus a US-based Advanced Services team.
• Manage a diverse team of Regional Service Managers, both senior and non-senior, who are accountable for leading and developing field service technicians within their respective regions.
• Assess current geographic coverage; optimize growing revenues with existing service customers and penetrate underserved customers.
• Lead the development of a multi-tiered service structure, deploying Level 1 technicians for local support and Level 2 technicians with advanced controls expertise for complex issues across the region and globally as needed.
• Track and analyze performance metrics including safety, customer satisfaction, response time, service utilization, technical KPIs, and revenue.
• Oversee technician training programs to ensure cross‑training on the full Signode product line (strappers, wrappers, hooders, case sealers, etc.).
• Collaborate with marketing to design and implement equipment lifecycle programs (maintenance schedules, audits, health checks, tuning, training, retrofits/upgrades).
• Engage directly with customers to assess needs, concerns, and opportunities.
• Leverage data‑driven insights to identify opportunities within the installed base and drive re‑engagement strategies.
• Assess internal team capabilities to address strengths, weaknesses, and growth opportunities.
• Ensure operational excellence by meeting or exceeding service level expectations.
• Lead and develop a high‑performing team, fostering motivation and retention.
• Build strong internal partnerships to enhance execution and collaboration.
• Drive and support Reliability Services initiatives as needed.

Bachelor’s degree in engineering or related field;
Masters preferred.

• 10+ years of leadership experience managing world‑class service organizations, with expertise spanning both transactional and long‑term service offerings.
• Proven track record of overseeing P&L responsibilities exceeding $50M and leading multi‑geography service teams of 50+ employees.
• Experience with external best‑in‑class service organizations is highly valued, as well as a demonstrated ability to transform operations from a basic break‑fix model to a proactive, branded service provider and strategic partner.
• Candidates should possess a strong technical background in custom capital equipment, and a high level of business acumen.
• Experience implementing digital technologies for service organizations (e.g., web scheduling, remote support, augmented reality, remote monitoring, predictive diagnostics, RFID tagging) is preferred, along with prior experience leading business transformation initiatives.
• The role also requires the ability to travel within the Americas and internationally as needed.
• Bilingual (Spanish) is a plus.

• Detail Oriented
• Analysis Skills
• Strategic Skills
• Sense of Urgency
• Change Management
• Communication
• Conceptual Ability
• Customer Focus
• Empowerment