Regional Director of Operations

Summary:

Responsible for the management and overall performance of a portfolio of properties including operational and financial (revenue and expense) performance, resident satisfaction and retention, analyzing budgets, policy compliance and staff management. The Regional Director supervises other assigned supervisory and non-supervisory staff and is responsible for training, and performance appraisals and makes decisions regarding hiring, promotions and termination.

• Bachelor’s degree or equivalent (preferably in business administration, real estate management or relevant field).
• Minimum Three (3) years or more managing multi-site (3 or more), Class A Class A High Rise, Mid Rise, Lease Up/ New Construction and Stabilized residential properties, CPM
• Budget management and vendor management experience
• Experience with Yardi Voyager and or similar Property Management Software
• Strong communication and problem-solving skills

• Ability to effectively manage a portfolio of properties as demonstrated by addressing management issues in such areas as financial performance, customer service, communications, team building, marketing, and negotiations.
• Demonstrated ability to create and deliver group presentations on property-related subject matter.
• Demonstrated ability to write reports in a clear, concise form.
• Professional image.
• Excellent management and communication skills.
• Superior understanding of sales and marketing concepts.
• Ability to prioritize and manage time effective
• Strong administrative ability.
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors.

A valid driver's license and current automobile insurance is required. Real Estate License (when required by state).

Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required. Completion of in-house training in leasing, service, administration, and reporting is required within the first 90 days of employment.

Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the ability to serve on-call, as scheduled or as necessary. The days and hours that communities are open are subject to change based on business needs.

• Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to make bank deposits, pick up supplies and perform other duties as necessary. Individuals must have the ability to drive without jeopardizing their safety or that of prospects, residents, or fellow employees.
• Position requires individual to wear appropriate property management career apparel.

Although position may reside primarily at one location, the ability to travel to other Company locations at Company's request due to business needs is also required.

• Manage all the operational and financial aspects of a portfolio of properties to achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
• Provide a full complement of high-quality on-site staff through implementation of effective recruitment, training, motivation, and development programs.
• Manage customer service issues through analysis of resident complaints and follow through on resolution.
• Identify and analyze economic trends in the local market to determine their impact on the portfolio.
• Manage the communication of information “top down” and “bottom up” to ensure senior management and on-site staff are aware of market issues.
• Lead continuous improvement efforts within portfolio to identify and implement initiatives to improve business operations.
• Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
• Implement or direct implementation of…