Principal Product Manager - GenAI

ADP is hiring a Principal Product Manager - GenAI

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Have you taken products from concept to commercialization using the latest technology and achieved market success?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

We’re looking for a Principal Product Manager – Gen AI to lead the delivery of AI-powered assistants at enterprise scale, transforming how ADP serves clients and employees. You’ll shape strategy, drive innovation, and partner across business units to create impactful solutions.

This role thrives on variety. You anticipate market trends, champion bold ideas, and communicate with confidence. You own your product, lead cross‑functional teams, and listen deeply to uncover real problems. Agile experience? Check. Roadmap mastery? Absolutely. You know how to prioritize, adapt to vendor releases, and keep stakeholders aligned.

Our best product managers are domain experts and passionate creators who stay ahead of industry trends. Join us, and your voice will help shape the future of work.

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Research & Design Shape the product roadmap and prioritize features. Stay curious—track industry trends, explore emerging tech, and weave insights into strategies that meet client needs and ADP’s goals.

Coordinate Kick off the day aligning with teams, clarify responsibilities, tackle issues, and set priorities. Keep the momentum going as you organize and refine the roadmap.

Collaborate Build strong partnerships across stakeholders. Work hand‑in‑hand with developers, UX designers, and fellow product managers to spark innovation and deliver exceptional experiences.

Measure Track performance, analyze outcomes, and use data to drive decisions that move the product forward.

Navigate Expect the unexpected. From designing client journeys to launching new features and services, you’ll turn ambiguity into action—and watch ideas come to life.

Communicate Engage internal and external stakeholders with clarity and confidence. Defend your vision, answer tough questions, and keep everyone aligned.

• Define product vision and roadmap; drive lifecycle from concept to launch.
• Champion innovation, growth, and readiness while influencing executive decisions.
• Present clear strategies, weigh trade‑offs, and secure leadership alignment.

• Anticipate tech trends and market shifts; align products with future needs.
• Prioritize features across products based on customer insights and competitive landscape.
• Guide teams to deliver high‑impact solutions that strengthen client relationships.

• Shape holistic product ecosystem and CX vision across offerings.
• Align UX storylines and anticipate competitor moves.
• Negotiate with senior leaders, clients, and vendors to influence outcomes.

• Define KPIs, track adoption, and measure success across product lines.
• Drive OKRs and ensure alignment with client and business goals.
• Advocate for AI/NLP technologies to enhance service offerings.

• Lead cross‑functional teams and influence senior managers.
• Build strong partnerships with engineering, design, and business leaders.
• Impact business direction through innovative products and services.

• You’ll have a Bachelor’s degree OR equivalent.
• 7+ years in product management and 2+ years delivering Generative AI solutions at an enterprise scale.
• Proven track record driving digital transformation in large organizations.
• Strong experience in Agile development and product delivery cycles.

Preference will be given to candidates who have the following:

• Deep experience analyzing industry trends, usage analytics, and competitive pressures to shape product strategy and roadmap
• Hands‑on experience with contact center platforms (Salesforce, Genesys).
• Expertise in AI/NLP technologies:
  Chatb…