Scheduling Coordinator

Exam Works is looking for a Scheduling Coordinator to join our team!

The Scheduling Coordinator is responsible for scheduling and coordinating appointments with clients, physicians and examinees. This position ensures that client-specific requirements for provider specialty and location are met, and that all ancillary services are arranged.

This is a full-time Monday to Friday role from 8am-5pm. This is an onsite position located at the Roseland, New Jersey office.

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CVs, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and/or examinees.
• Submit client invoice and/or issues to accounting if charges are incurred.
• Ensure prompt pre-payment for services issued when required.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and/or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and/or transportation for out-of-town examinees.
• Process mail, deliveries and shipments as needed.
• Participate in various educational and/or training activities as required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.
• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must demonstrate exceptional communication skills.

Exam Works is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third‑party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers’ compensation insurance coverages.

Exam Works offers a fast‑paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

This Job Description is not an exhaustive list of all functions employees may be required to perform in the described role, and additional functions may be required. This Job Description is applicable to the above position with Exam Works and/or any of its affiliates (collectively referred to as “Exam Works”). Exam Works reserves the right to revise this Job Description at any time with or without notice to employees.

Employment with Exam Works is at‑will, and nothing in this Job Description changes that at‑will status. Employees must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this position, unless such accommodations would cause an undue hardship to Exam Works.