Practice Manager - Cardiology; Franklin Square

Practice Manager - Cardiology (Franklin Square/Perry Hall/Bel Air)

General Summary of Position

Plans manages and coordinates all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations and support of medical care.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Provides oversight and management for daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the medical practice.
• Maintains positive, productive, professional relationships within the practice as well as between providers and the health care system. Prepares the office for addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with providers and staff to keep the team informed of MHS and MMG goals, practice goals, and policy changes.
• Coordinates schedule for new providers and modifies existing schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors schedules daily to maximize appointment availability and ensure same‑day access.
• Ensures patient satisfaction with the medical group's performance at all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
• Maintains compliance with all applicable environmental and regulatory policies and procedures for medical office operations including quality and safety related tasks. Fosters and enforces Med Star Code of Conduct and ensures internal policies and procedures are followed; implements policy and procedure changes accordingly.
• Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues concerning compliance, privacy, risk management, and legal issues. Assists as needed with Integrity Hotline investigations and resolutions as well as compliance, legal and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.
• Responsible for office financial performance, including revenue cycle activities. Partners with Director of Operations, Physician Leadership and Finance to prepare the annual budget; ensures practice meets monthly budget targets and works with Facility Medical Director and Director of Operations to course‑correct as necessary.
• Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for key financial areas: cash collection, charge capture, data entry, coding/documentation, bank deposits, and daily/weekly/monthly reporting. Coordinates accounts payable activities according to organizational procedures.
• Responsible for personnel management. Supervises all non‑provider staff within the office. Ensures staff is properly trained and collaborates with providers to identify training needs. Ensures all staff trained in emergency procedures. Adheres to the Med Star performance‑management cycle to evaluate and actively manage associate performance. Encourages associate growth and development.
• Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and absences. Performs weekly payroll activities for…