HIM Senior Specialist

Overview

Why a Great Opportunity. Well-Established Ag Equipment Employer. Competitive Base Salary Plus Potential Annual Bonus Plus Excellent Benefits Package.

Job Description and details:
Employer is looking to hire immediately. This is a key hire with a competitive salary plus great benefits plan including opportunities for advanced training.

About Employer

This organization is committed to excellence, high integrity and prompt turnaround time for their customer base. They invest in their personnel with advanced training opportunities. Employer offers a clean, safe dealership environment.

Employer is seeking an experienced Service Manager for a Central Iowa Ag Equipment Dealership. This individual will oversee a team of 5 daytime Service Technicians.

Ideal individual will be a motivated leader who is customer-service focused and who has a keen understanding of how daily activities drive dealership financials. This Service Manager will hold service staff accountable while offering positive encouragement to the team. Primary responsibilities include:

• Ensuring our customers receive prompt, courteous, and effective service; advising customers of necessary repairs including cost estimates; and, handling customer issues/complaints
• Spending quality time building relationships with all customers and serving as liaison between technicians, management and customers
• Supervising / Tracking the activities of the service department staff to ensure efficient job performance and compliance with company policies
• Accurately and efficiently closing work orders and maintaining proficiency with all business systems

• Maintaining/Filing/Following-Up on warranties
• Setting up training in off-season for all Service personnel
• Developing/Implementing market plan/sales programs, i.e., service inspections
• Maintaining in good condition all service tools and service vehicles

If you are looking to make a change of employment, this may be the opportunity for you!

• Agricultural background
• Vo Tech degree or diploma beneficial but not required
• Minimum 2 years of Machinery or Ag Machinery experience
• Good knowledge / understanding of hydraulics and electrical systems
• Experience supervising service personnel
• Customer-service focused
• Self-directed with ability to mentor/train/encourage others
• Solid communication skills including verbal and written
• Strong computer skillset
• Currently residing within the area or looking to relocate back to this area for a long-term opportunity