Student Worker: HelpDesk Support Specialist; Pool

Overview

HELPDESK SUPPORT SPECIALIST (POOL)
Student Worker

The position of Help Desk Support Specialist is a pooled position and applications will be reviewed on an as needed, on-going basis. This role is for a student worker who is organized, innovative, a self-starter, motivated, positive, and has a strong desire to help others.

As a Student Worker in the position of Help Desk Support Specialist
, under general supervision of the Director of Information Technology, you will provide front-end support to faculty, staff, and students by receiving and prioritizing issues related to software, hardware, and the campus network, resolving first-line issues, creating and assigning issues, and performing service assessment call backs when tickets are closed. You will diagnose user issues, guide users through step-by-step solutions in a user-friendly, professional manner, provide one-on-one end-user training as needed, assist Computer Technicians, pass more complex end-user problems to Computer Technicians, and provide clerical assistance to the Director and related work as required.

• Current UCC student enrolled in at least 6 credit hours.
• Basic knowledge in Information Technology or an interest in the subject.

Special Instructions to Applicants: For full consideration applicants must submit with their application all of the following:

Umpqua Community College honors Veterans Preference. Applicants are eligible to use Veterans’ Preference when applying with Umpqua Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR  and . Preference will be given only if the applicant meets the minimum criteria of the position and electronically attaches the required documentation at the time of application.

• Member Copy 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)
• or...
• Letter from the US Department of Veterans’ Affairs indicating receipt of a non-service connected pension. Disabled Veterans must also submit a copy of Veterans disability preference letter from the Department of Veterans Affairs. You can request copies of your military service record through the National Archives website.

Umpqua Community College is an Equal Opportunity Employer. This means that we will extend equal opportunity to all individuals without regard for race, religion, color, sex, national origin, age, disability, handicaps or veterans status. This policy affirms UCC's commitment to the principles of fair employment and the elimination of all vestiges of discriminatory practices that might exist.

Employment with Umpqua Community College is contingent upon background check approval.