Program Manager, System of Care; SOC

About Umpqua Health

At Umpqua Health, we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. We serve Douglas County, Oregon, prioritizing personalized care and innovative solutions to meet the diverse needs of our members. Our services include primary care, specialty care, behavioral health services, and care coordination to ensure holistic, integrated healthcare.

Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. Join us in making a difference at Umpqua Health.

Position Title: Program Manager, System of Care (SOC)

Department: Care Coordination

Status: Full Time, Exempt

Schedule: Monday through Friday, 8:00 am – 5:00 pm

Location: On-site

Salary: Wage Band 17: $60,850 – $73,020

• Salary is dependent upon skills, experience, and education.
• Generous benefit packages including PTO, Health/Vision/Dental Insurance, 401k with company match, gym membership reimbursement, tuition reimbursement, and more.
• Full-time position. Must reside in Oregon – Douglas County.

The System of Care Program Manager is responsible for establishing, maintaining, and continuously improving a functional System of Care for child and youth behavioral health within the Service Area. The role ensures comprehensive, person-centered, individualized, and community-based services that reflect System of Care values and meet Oregon Health Authority (OHA) and Coordinated Care Organization requirements.

This position leads the System of Care governance structure, advances cross-system collaboration, oversees policies and procedures, ensures timely reporting to OHA, and supports high fidelity Wraparound practice. The manager convenes partners, centers youth and family voice, and drives measurable outcomes in access, quality, and equity.

• System of Care Governance and Structure
  • Establish and maintain a functional System of Care for the Service Area with a governance structure that includes a Practice Level Workgroup, an Advisory Committee, and an Executive Council with meaningful youth and family representation.
  • Ensure governance bodies fulfill required functions. Combine bodies where appropriate if all functions are preserved. Coordinate with any other Coordinated Care Organizations in the same Service Area to maintain a singular, collaborative System of Care structure.
• Practice Level Workgroup
  • Convene and lead the Practice Level Workgroup to review Wraparound practice barriers, remove barriers when possible, and elevate unresolved system barriers to the Advisory Committee and/or Executive Council for resolution and advancement to the State System of Care Steering Committee.
  • Ensure representation from providers who supervise individuals from local public child-serving agencies including Child Welfare, education, Juvenile Justice, Oregon Youth Authority, Tribal communities, intellectual and developmental disabilities, and behavioral health. Ensure meaningful participation from youth and family members.
• Advisory Committee
  • Lead the Advisory Committee to advise on policy development and implementation and to provide oversight using an approved strategic plan.
  • Ensure the Advisory Committee responds to system barriers escalated from the Practice Level Workgroup and makes recommendations to the Executive Council as needed.
  • Ensure membership includes providers and local public child-serving agencies with authority to make program-level financial and policy changes and includes meaningful participation from youth and family members.
• Executive Council
  • Facilitate the Executive Council to develop and approve policies and shared decision-making regarding funding and resource development. Oversee review of project outcomes and identification of unmet community needs to support expansion of the service array.
  • Ensure membership includes the Contractor, providers, and local public child-serving agencies with authority to make program-level financial and policy changes and includes meaningful participation from youth and family members.
• Policies and Procedures
  • Develop and maintain System of Care policies and procedures approved by the Executive Council that describe:
    • How youth and families are meaningfully supported to lead and participate at all levels of governance.
    • How the System of Care is culturally and linguistically appropriate to the needs of communities in the Service Area.
    • How community partners and system partners are included and collaborate to ensure access to needed support and services.
  • Submit System of Care policies and procedures to OHA within five business days upon request in the format and manner specified by OHA.
• System of Care Grants and Financial Oversight
  • Provide programmatic oversight of all System of Care related grants.
  • Ensure grant-funded activities align with approved scopes of work, performance…