Service Coordinator​/Case Manager - Douglas

Join us as a Full Time Service Coordinator/Case Manager in the vibrant community of Roseburg! This role presents a thrilling opportunity to make a real difference in the lives of individuals through Community-Based Services that honor each person's unique journey. Engage in Person-Centered Planning and collaborate with clients to create individualized support through ISPs (Individual Support Plans) that empower self-determination and reflect their strengths.

You’ll work alongside a passionate team committed to inclusive services and equity. As a problem solver and advocate, you’ll contribute to developing Medicaid Waiver Services that enhance the quality of life for those we serve. Experience the joy of witnessing empowerment and growth, all while maintaining excellence and integrity in your service approach.

You will be provided great benefits such as Medical, Dental, Vision, Life Insurance, Retirement Plan, and On-Demand Pay. This is more than a job; it’s a calling to foster independence and enhance community connections through innovative, strength-based approaches.

We support children, adults, and their families to access both in-home and community services. Once determined eligible, we utilize a Person-Centered approach addressing the health and safety needs for the individuals and families being served. We assist individuals and families to identify natural and community supports, potential supports in their own homes, and potential Medicaid-funded supports in the community. We encourage self-determination and offer a supported decision-making process for individuals and families seeking services within their community.

As a Service Coordinator, you play a pivotal role in supporting Oregonians with intellectual and developmental disabilities (I/DD) through impactful person-centered planning and ongoing case management. Your typical day will be filled with excitement as you coordinate with individuals, families, and providers to fulfill essential ODD tasks, including participating in a Needs Assessment (ONA), and the development and monitoring of Individual Support Plans (ISPs).

You’ll have the opportunity to visit clients in their homes or community settings to ensure their health and safety, address critical incidents, and facilitate their choices in services while overcoming barriers to support access. Your collaborative efforts with brokerages, providers, schools, and medical teams, along with meticulous documentation will ensure that services are compliant with state regulations and timelines.

Each day is fast-paced, varied, and profoundly meaningful, centered on empowering individuals with I/DD to live the lives they choose.

To thrive as a Service Coordinator, you’ll need a robust skill set that ensures effective case management and positive outcomes for individuals with I/DD. A deep understanding of ODD programs, rules, timelines, and documentation standards—including Eligibility, Needs Assessments (ONA), and Individual Support Plans (ISP)—is essential. Familiarity with person-centered planning and trauma-informed practices will enhance your ability to support clients empathetically and effectively.

Your role requires strong organizational and time-management skills to navigate a fast-paced environment while meeting critical deadlines.

Effective communication and collaboration with individuals, families, providers, and community partners are vital for fostering relationships and ensuring optimal service delivery. Proficiency with computers and case management systems, along with sound judgment in problem-solving and crisis response, will empower you to advocate effectively for those you support while maintaining professional boundaries and meeting state requirements for mandatory reporting.

Knowledge and skills required for the position are:

• Knowledge of ODD programs, rules, timelines, and documentation standards (Eligibility, ONA, ISP).
• Understanding of Intellectual and Developmental Disabilities, person-centered planning, and trauma-informed…