Data Analyst - Call Centre Debt Collection; JB

Data Analyst - Call Centre Debt Collection (JB5797)

Roodepoort, Johannesburg (On-site)

R12 – R15000 CTC per month

Permanent

A dynamic call centre is looking for a Data Analyst to support its collections team through data-driven insights and performance tracking. This is a key role for someone with strong analytical skills, technical proficiency, and a practical understanding of collections or call centre environments.

You’ll be responsible for analysing debtor behaviour, monitoring agent performance, segmenting campaigns, and advising on strategy based on trends and risk. Your work will directly support improvements in recovery rates and operational efficiency.

• Diploma or Degree in Data Analytics or related field
• 2–3 years’ experience in data analysis, preferably in a call centre or collections environment
• Proficient in R, Python, and working with large datasets
• Experience with:
  Excalibur dialler systems, SAP, Solar, Moonsoft, Sage (advantageous)
• Strong skills in reporting, MIS, and data validation
• Ability to clean, manage, and analyse data from multiple sources
• Attention to detail, adaptability, and strong communication skills

• Analyse debtor behaviour, payment trends, and portfolio performance
• Monitor and report on key call centre metrics (e.g., contact rate, conversion, agent performance)
• Create and automate daily, weekly, and monthly reports
• Segment databases and support campaign setup and targeting
• Improve data quality through cleansing and validation
• Support managers with insights and predictive models to improve collections
• Collaborate with teams to test new strategies and monitor impact
• Provide dashboards and visualisations for management use

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Equal opportunity:
All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics:
Requirements mirror advertisement, duties may adjust for client needs.

Fair process:
Fair assessment, only shortlisted candidates contacted due to volume.

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Candidate verification:
Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity:
Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link:
Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility:
Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.