Systems Analyst: Business

The Incumbent will perform tasks to design, develop and implement business applications to be used in the organization by facilitating analysis of user needs. Ensure that change management methodologies in the organization are adhered to for initiatives undertaken. Highlight deficiencies and or opportunities identified on business systems to facilitate continuous improvement.

KPI:

• 1.1. Supply line manager with relevant information required for the annual budgeting process.
  • 1.1.1. OPEX.
  • 1.1.2. CAPEX.
• 1.2. Get agreement for overtime to be worked to ensure cost effective operations in area of responsibility.

• 2.1. Contribute to the creation of Service Level Agreements (SLA) with relevant stakeholders.
• 2.2. Monitor Service Level Agreements.
  • 2.2.1. Ensure that own SLA targets are met.
  • 2.2.2. Investigate and report to line manager on non-compliance to set targets.
• 2.3. Build relationships with key business stakeholders to facilitate healthy interdepartmental partnerships.

• 3.1. Be fully versed with all ICT business systems in area of responsibility to facilitate advanced Tier I, II and III support to organisation.
• 3.2. Prioritise work packages according to risk and impact to ensure that work packages are resolved according to SLAs.
• 3.3. Ensure that appropriate analysis is done before attempting the resolution of a work package in order to facilitate efficient resolution as well as complying to set policies and procedures.
• 3.4. Monitor adherence to SLA for allocated work packages and take appropriate action to address lagging items.
• 3.5. Educate users in the appropriate use of business systems.
• 3.6. Highlight identified problems via trend analysis to line manager so that appropriate actions can be taken to resolve identified problems.
• 3.7. Identify opportunities in current business practices and highlight initiatives for business improvement.
• 3.8. Challenge current business processes and explore ways in which inefficiencies can be rectified.
• 3.9. Analyse and present re-engineering opportunities to the business users.
• 3.10. Execute daily housekeeping tasks to ensure systems are operational as per agreed business SLA’s.
  • 3.10.1. Resolve identified issues within set limits.
• 3.11. Execute preventative maintenance tasks to ensure system uptime is as per SLA.
• 3.12. Contribute to departmental report according to agreed timelines highlighting successes and challenges.
• 3.13. Facilitate Tier III system changes or enhancements according to set ICT change management methodology:
  • 3.13.1. Analysis of user requirement in great detail to ascertain a signed off functional specification.
    • 3.13.1.1. Elicit requirements from business users by facilitating meetings with users and making use of BABOK elicitation techniques.
    • 3.13.1.2. Document specification by making use of appropriate BABOK diagrams.
    • 3.13.1.3. Document business rules related to initiative.
  • 3.13.2. Prepare a technical specification and propose a solution that meets the initial user requirement.
    • 3.13.2.1. Develop technical specification by making use of defined best practices and set standardisation.
    • 3.13.2.2. Research and propose the most appropriate solution that will meet the initial user requirement.
    • 3.13.2.3. Update Disaster Recovery procedures and processes to incorporate changes.
    • 3.13.2.4. Document appropriate roll back plan should new initiative fail envisioned outcome.
  • 3.13.3. Develop test cases that will facilitate appropriate testing of proposed solution:
    • 3.13.3.1. Unit testing.
    • 3.13.3.2. User acceptance testing.
    • 3.13.3.3. Integration testing.
    • 3.13.3.4. Regression testing.
  • 3.14. Prepare training documentation and facilitate the process to ensure business users update relevant standard operating procedures related to proposed solution.
  • 3.15. Ensure adequate back out plans are in place should the new initiative not perform as intended.

• 4.1. Participate in performance management and monitor own performance on an on-going basis to ensure set goals are achieved.
• 4.2. Highlight learning and development needs to line manager so that relevant training initiatives can be…