Service Agent-Michigan Flyer

SERVICE AGENT

This is a full-time hourly position with a varied schedule that operates 7 days a week between the hours of 2:00 a.m. and 11:00 p.m. Overtime may be required during busier times of the year.

The individual in this role will assist customers and drivers by checking in pre‑reserved customers, efficiently sorting and loading baggage, and providing general support to drivers to ensure on‑time departures to and from Detroit Metro Airport. Prioritizing customer safety is essential, and the goal is to help create a positive experience for all customers. This position reports directly to the General Manager of Michigan Flyer.

High School Diploma required; good verbal communication skills and ability to multitask in a fast‑paced environment. Must have a valid driver's license.

• Checking in pre‑reserved customers (cellphone/phablet provided)
• Issuing boarding passes for customers
• Loading luggage in an organized and efficient manner for easy unloading by the driver
• Answering questions regarding the shuttle service
• Assisting customers with luggage and finding the shuttle bus
• Communicating to drivers, dispatchers, and Michigan Flyer staff on an as‑needed basis

• Decision‑making on any number of scenarios when supervisors are not immediately available
• Assisting Michigan Flyer, D2A2, DAX, or Indian Trails as needed in the event of any emergencies that may arise

Must be able to stand for up to 10 hours at a time while working outside in any weather conditions. Must also be able to lift up to 75 pounds at a time and safely load pieces of luggage onto the motor coaches in a timely and efficient manner.

Must be able to hear normally with or without the assistance of a hearing aid. Must have reasonably good vision with or without corrective lenses.

The work environment can be fast‑paced, so individuals must be able to multitask, make decisions, and handle reasonable amounts of stress.

• Cellular Phone (provided)

Must be able to pass a pre‑employment drug screening. We are a drug‑free workplace.