Driver Liaison

Title:
Transportation Contractor Specialist

Reports to:
Regional Manager

The focus of this position is to maintain 1099 Independent Contractor relationships to meet the driver capacity goals of our Romulus Branch operations. This person will meet all service requirements while adhering to the policies and procedures of Relay Express, Inc. The candidate must possess strong relationship skills and maintain a positive solution-based attitude at all times. The ideal candidate will have a strong intrapreneurial spirit and strong sense of ownership for performance and contractor support.

This role serves as the key liaison between Relay Express, our contractor partners and our dedicated customers.

• Interview, screen, and orient the best Independent Contractor driver candidates.
• Respond in real time or in the same day to all responses and generate new leads to maintain a pipeline of new contractor drivers.
• Conduct phone and face-to-face screenings with prospective contractor drivers.
• Assess daily volume of all routes to utilize properly sized vehicles and ensure changing route times are communicated to drivers.
• Daily call with Corporate Planning to review coverage: overage and shortage.
• Accountable for next day planning and confirmation to ensure local plan that meets 100% to customer OTP expectations.
• Maintain administrative paperwork within the department.
• Maintain open communications with all departments regarding contractor driver’s status and matters of attention.
• Review each Shift Report for issues of service and plan for correction.
• Other duties as assigned.

• Ability to motivate contractors.
• Demonstrate excellent communication and interpersonal skills.
• Maintain a professional image and demeanor while adapting to changing customer needs and driver availability.

Hours: 08:00 to 17:00 with an hour lunch.

Compensation:

• Salary $50,000-$55,000 based on experience
• Major Medical Benefits – premium paid at 75%.
• Health Savings Account
• Optional Dental and Vision Insurance employee paid
• 401(k) with Safe Harbor and Company Match

Paid Time-Off based on employee handbook.

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