Associate Account Manager

The Associate Account Manager supports the customer service efforts of the Client Care team, as instructed by the Client Care Manager. Through this contribution, the Associate AM will improve customer retention and satisfaction, increase company sales, expedite the flow of needed information relating to estimates and work orders, and most importantly, gain the knowledge and experience needed to take on the full responsibilities of the Account Manager position in the future.

• Competitive base pay: $45,000 - $55,000 annually
• Compensation Incentives
• Health, Vision, & Dental Benefits
• 401(k) plan, with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Performance reviews
• Annual boot reimbursement
• Annual rain gear reimbursement
• Company events
• Awards and recognition from peers and leaders
• Ongoing training and development
• Career advancement

• Investigate customer concerns and gather information
• Complete Client Care related documentation (Work Order Requests, Lead Forms, etc.)
• Increase our presence on our clients’ properties
• Partner with other Company departments to facilitate solutions for Client
• Maintaining and developing knowledge of industry trends through continuing education
• Learn the procedures and develop the skills required to be an Account Manager

• 1-2 years' experience in sales, customer service, or account management is required
• Bachelor’s degree in communications or another related degree, or equivalent experience
• Driver's license in required
• Excellent Customer Service skills
• Well-developed ability to handle adversity and conflict; strong problem-solving skills
• Proven ability to build rapport and collaborate well with others; both within the company and externally
• Strong oral and written communication skills
• Maintaining a consistent brand image in front of clients
• Keen attention to detail and adherence to deadlines
• Desire and ability to embody the Core Values of Safety, Collaboration, Professionalism, Accountability and Achievement
• Basic PC software proficiency, including MS Word and Excel

DJ's Landscape Management is a drug-free workplace. As a condition of employment, new Team Members are required to pass a pre-employment drug test and participate inrandom drug tests during their active employment.

DJ's Landscape Management is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.