Customs Brokerage Specialist - S3

Apply for the Customs Brokerage Specialist - S3 at Fed Ex Logistics

• Provide customers with the highest quality service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo.
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable customs laws and regulations.
• Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed customers’ service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues and coordinate post‑entry activity on the customer’s behalf.
• Complete accurate data input or corrections into computer files.
• Perform root‑cause analysis as directed by the Account Administrator.
• Coordinate post‑entry activities on the customer’s behalf.
• Manage the entry verification process.
• Access client systems (external systems) as necessary.
• Correspond with business partners in various mediums, including written, phone, or e‑mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre‑alerts – receive and respond as needed per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff/departments, and management of all levels.
• Support Account Administrators with account‑management activities (exception logs, special spreadsheets).
• Perform entry reconciliation as needed.
• Develop and maintain a strong relationship with customer’s front‑line personnel.
• Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution; perform other duties as assigned.

• HS Diploma or GED required.
• 12 months of brokerage, transportation, or customer service experience required.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Problem‑solving skills.
• Ability to handle a high volume of work and time‑sensitive tasks independently with minimum supervision.
• Detail oriented.
• Knowledge of HTS classification and familiarity with the Harmonized Tariff System.
• Knowledge of U.S. Customs regulations and other federal regulations and requirements relevant to the role.
• Paid training provided.

$17.28 - 27.39/hr

Hybrid – Monday to Thursday 9 PM–5 AM;
Sunday 1 AM–9 AM

• Paid training provided.
• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.

Fed Ex Logistics is an Equal Opportunity Employer including Veterans and Disability. Fed Ex Logistics will consider qualified applicants with criminal histories in a manner consistent with the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). Fed Ex Logistics will not rely on wage history of a prospective employee from any current or former employer when determining wages in any stage of the employment process, including negotiation or drafting of employment contracts, in accordance with Philadelphia Ordinance No.

160840.