Office Coordinator

Base pay range

$19.00/hr - $22.00/hr

About Cambio Cambio Communities was established in 2020 by a team of seasoned professionals in the manufactured housing industry, united by a shared vision to transform how communities are managed and how residents are valued. At Cambio Communities, our people are at the heart of everything we do. We’re dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a real difference in the lives of our residents through providing exceptional service and fostering thriving, connected communities.

We’re a people first organization and here’s how you’d fit in at Cambio:
Our Core Values, defined by the acronym EPIC—Empowerment, Passion, Integrity, and Collaboration—guide our commitment to creating exceptional experiences for our residents, our team members, and our communities.

The Office Coordinator is responsible for providing support for sales and leasing by handling routine office work and administrative responsibilities of the community. The coordinator supports leasing, sales, and marketing activities, assists with community events and activities, builds relationships with residents, and ensures alignment with the company’s goals and core values. This position will work from two community locations (one location each day):
Metro Commons in Romulus and Whittaker Oaks in Whittaker.

• Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager.
• Prepare and distribute resident and community communications including rule reminders, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
• Perform administrative and clerical functions including answering phones, typing, copying, and filing.
• Provide prospective residents with an option to see suitable homes to their needs that are in inventory; show the home(s), and then guide them through the application process.
• Collect and post resident security deposits, processing fees, rent payments, inspection fees, etc., record transactions in the ledger and issue receipts.
• Call for payment on delinquent accounts.
• Process move‑ins and move‑outs.
• Prepare bills and statements for approval.
• Maintain a record of all traffic logs and/or guest cards, and telephone calls.
• Assist with the preparation of marketing materials and implementation of resident relation activities such as Facebook, MH Village, local newspapers, and other marketing sources.
• Ensure inventory homes are move‑in ready at the time of closing.
• Ensure confidentiality of all data in the resident files (i.e., income, credit reports, assets, etc.).
• Conduct lease signing and new resident orientation for new residents.
• Comply with federal, state and company policies, procedures, and regulations.
• Provide coverage in the event of a vacancy or absence of a Community Manager.
• Position may require flexible hours, nights, and weekends as needed.
• Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non‑business hours as customer traffic dictates.
• Other duties as assigned.

• High school diploma or general education degree (GED), or one to three months of related experience in an administrative or office setting and providing customer service and/or training, or an equivalent combination of education and experience.
• Excellent communication skills including writing and verbal.
• Computer skills required:
  Microsoft Office Suite;
  Property Management Software a plus, but not required (Manage America, Back Office, Yardi, Rent Manager).
• Must maintain a valid driver license and clean driving record.
• Must have reliable transportation to work.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.
• Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and whenever present at the community.

We offer competitive pay commensurate with the market and relevant experience, along with an excellent benefits package including…