Veterinary Receptionist - FTC

Job Overview

We are seeking a dedicated individual to join our exceptional team as a receptionist. Day-to-day duties include greeting and booking in clients, taking payments, answering phones to schedule appointments, addressing queries, and performing some administrative tasks. This is a fixed-term role lasting until August 2026, with potential to take on a permanent contract after this date.

• Greet and welcome clients upon arrival
• Book appointments and manage scheduling
• Process payments and handle cash transactions
• Answer phones, triage inquiries, and direct callers appropriately
• Perform general administrative tasks as needed

The ideal candidate will have previous reception experience and confidence in dealing with various client interactions. Great communication and organisational skills are a must. Previous veterinary experience is an advantage but not essential.

Shift pattern is variable on a 5-week rolling rota; there is some flexibility on shift patterns/hours across both branches. Our reception team have a 1 in 5 weekend rota of a Saturday 8:30 am – 12:30 pm. No OOH.

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits – reward gateway giving discounts and cashback with 100+ retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £25,484.71 DOE

Romsey, England, United Kingdom