Retail Assistant

Overview

About The Role At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team with product promotions by answering telephone queries and handling electronic queries as needed.
• Fully satisfy customer needs regarding any part orders, returns, or queries.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance while working on personal benchmarks to optimise performance and promote product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that customer-facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Promote a professional image of the company and uphold our values.
• Work towards achieving relevant set KPI’s.

Average 45 hours per week, Monday to Friday, including alternate Saturday work.

What you'll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries and pro-active resolutions.
• Confident user of IT and computer systems.
• Ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Benefits at GSF Car Parts are designed to support all aspects of our team members’ life throughout their career. From health and wealth to everyday lifestyle, there is something for everyone. Examples of benefits include:

• Opportunity to earn a performance-based bonus
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance
• Discounts from hundreds of brands including Asda, Nike & John Lewis
• Financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities, we have traded as one brand since November 2021.

Our branch network is supported by centralised teams in procurement and supply chain, marketing and national accounts, and we benefit from integrated IT systems, including our catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.