Assistant Banking Manager

Overview

This job is with Handelsbanken, Romford. An opportunity has arisen for an Assistant Banking Manager to join the team. You will be responsible for the account administration of new and existing customers, including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, and handling customer payments. You will work as part of the branch team to ensure the highest levels of customer service and contribute to achieving the goals on the Business Plan.

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and liaising with lawyers and valuers to ensure all conditions precedent/conditions of sanction are satisfied prior to draw down (you are a line of defence)
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Liaison with internal departments and external counter parties to ensure the highest levels of customer service and good administrative order are delivered
• Support of marketing initiatives, assisting the branch in building positive and long-lasting relationships with local professionals
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment, etc.

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying...

• Able to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals, so effective interpersonal and communication skills (both written and verbal) are essential
• A strong team player, flexible, proactive and conscientious with a positive attitude. You will work with integrity and discretion and be able to work effectively under pressure
• You will have a full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers
• Strong attention to detail and an organized approach to work. You will be able to demonstrate your ability to work with high levels of accuracy
• Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. A high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems

Handelsbanken is a relationship bank with a decentralised approach, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all activities to be an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race, veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information.

At Handelsbanken, we value our unique culture and values, including trust and respect for each individual. We take pride in nurturing a work environment where people flourish and are empowered to take decisions in their areas of expertise. We take a long-term perspective in everything we do and want each employee who joins us to build a long-term successful career with the Bank.