Prescription Clerk

We are looking to recruit a Part time Prescription Clerk to joinour friendly Practice team in Chadwell Heath and Romford. Experience in a GP surgery or pharmacy is compulsory.

North Street Medical Care is a high achieving surgery with over 21,500 patients over two sites;
North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate will be working mainly at the Chadwell Heath Health Centre but may be required to work at bothsites as requested.

The Prescription Clerk we are looking for must have good communication skills, attention to detail, a 'can-do' attitude and is able to deal with bothpatients and surgery staff face to face and over the telephone in aprofessional manner.

The role is for 12 hours per week working Tuesdays and Fridays from 8 am - 2pm daily.

Youmay occasionally be required to work on a Saturday or Bank Holiday, butwith prior mutual agreement.

The candidate will be responsible for undertakinga range of duties which include providing general assistance to the Practice Team and reception / telephones and act as a focal point of communication between the GPs, Managers,Receptionists, Patients and local Pharmacies as well as other members of the Primary Health Care Team, to ensure patients prescriptions are produced withinthe current protocols of the surgery.

Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, Pharmacists and Paramedics. We operate over two sites, which is at North Street and Ashton Gardens. We are a training practice.

We offer to our team

-NHS Staff discount at many retailers / restaurants / Venues

The following are the core responsibilities for the Prescription clerk:

To process, all medication requests sent in by patients using the protocols in place.

Ensure that prescriptions are completed accurately and efficiently following protocol

Process repeat prescription requests

Deal with queriesover the counter and on the telephone

Entering detailsof community nurses prescriptions into patients records

Other Duties:

Trainingreception staff to undertake script and data duties in your absence

Any other duty as allocated by members of the management team

Process onlinerepeat prescriptions

To collect repeat prescription request from the fax machine, post box and reception

To liaise with patients and pharmacies regarding queries and requests

To ensure thatpatients queries on medication are highlighted to the relevant GP

To regularly gothrough prescriptions not collected and unlikely to be collected as a result oftimescale, to remove the details from the patient records and then destroy theprescription

Ensure up to datepatient information is recorded

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.