Retail Associate

Overview

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, and follows company standards to maintain a clean, organized store and proper merchandise presentation.

Base pay range: $15.00/hr - $15.50/hr

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats Customers and Associates with respect and courtesy; greets Customers as described and answers questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customer Service requests; responds to service calls and escalates to Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping, replenishing restroom supplies) to maintain a neat store and ensure merchandising standards.
• Maintains a professional appearance and adheres to the Company dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and efficiently merchandised to standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines.
• Follows loss prevention policies and merchandise protection standards.
• Follows cash, check, charge, refund transactions, and offline procedures with accuracy and security.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in workflow.

• Ability to effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use store equipment and stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; ability to lift more than 25 pounds occasionally.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination. Benefits offered include a range of medical, dental, vision, life, disability, retirement, and other programs as described by the company policy.