Fulfillment Coordinator

Job Summary

The Fulfillment Coordinator assists the Operations Team in carrying out all duties related to Receiving, Putaway, Inventory Control, Replenishment, Picking, Packing, Auditing, Productivity Tracking, and Shipping.

• Process (wave, print / organize paperwork and labels) customer orders.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
• Research aging orders and provide updates to the Operations Team.
• Complete productivity tracker (where applicable).
• Follow up with other departments to ensure service standards are being met.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and back-order logs.
• Handle returned merchandise in an efficient manner and assure proper credit is given.
• Oversee all paperwork associated with orders and maintain corresponding files.
• Prepare reports concerning customer service activities.
  
  Maintain current and accurate procedure book detailing processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Coordinate special or last-minute shipping requests.
• Maintain inventory accuracy. Perform inventory audits, record results, and measure trends.
• Complete billing per required company process.
• Track and trace orders as required.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

• High School Diploma/GED and/or equivalent experience.
• Experience working in a warehouse or similar environment; prior experience within inventory, wave planning, or customer service is helpful.
• Strong planning and organizational skills with the ability to manage multiple priorities.
• Ability to develop and maintain effective working relationships.
• Ability to follow procedures and work instructions; strong attention to detail preferred.
• Effective and professional communication skills (verbal and written).
• Ability to operate office machinery and computer systems (such as Microsoft Word, Excel, and Windows) and learn additional software systems.
• Ability to perform basic mathematical calculations (addition, subtraction, division, multiplication).