Support Service Specialist

PAF/Position Details

Position Details

Position Title
Support Service Specialist

Position Status
Full-Time

Budget Summary

Base Pay
$20.42 per hour

Position Summary Information

Job Description Summary

This Support Services Specialist will assist with the data management function as part of each program's compliance.

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Responsibilities

Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University's Mission in Catholic and Lasallian higher education.

-Receives course paperwork for courses that were delivered at various client and partner facilities or online, audits the files to ensure accuracy, and notifies Project Managers about needed corrections.
-Works with Project Managers to ensure course paperwork issues are addressed promptly
-Enters instructor, student, course, assessment, and evaluation data in IWE's database and proprietary grantor applications.
-Creates and issues training reports after each class is delivered.
-Prepares course audit files after completing an audit of the course file.
-Maintains customized training database for statistical and audit purposes using the College's and proprietary grantor applications.
-Issues certificates and other credentials for students.
-Mails/e-mails out training reports and certificates to clients and file training reports for audit purposes.

-Supports Assistant Manager and Manager with administrative aspects of the Support Services Department.
-Must be motivated to conduct their work at the Institute for Workforce Education and Lewis University-St. Augustine College in an ethical manner focusing on assisting the College to increase productivity and sustainability.
-Performs other duties as assigned, including assisting with Marketing and IWE design.
-Assist the Support Services Manager in reproducing training materials.

Minimum Qualifications

-Associate's degree in Business Administration, education, or general studies with a minimum of 2 years of business office experience, preferably in an educational environment.
-Basic knowledge of grants is preferred
-Basic to advanced skills in Microsoft Word, Excel, Outlook, SharePoint, and other MS Suite applications
-Ability to multi-task in a very fast-paced environment
-Self directed, organized, and innovative with a well-developed sense of customer service and professionalism
-Sensitivity to socially and ethnically diverse communities
-Exceptional written and verbal communication skills.

Preferred Qualifications

-A Bachelor's Degree is preferred
-Bilingual (English and Spanish) preferred.

Essential Duties

Work hours

Full-time; two year grant funded appointment

Posting Detail Information

Posting Number
S01669

Posting Date

Closing Date

Open Until Filled
No

Special Instructions Summary