More jobs:
Shop Service Writer Rome, NY
Job in
Rome, Oneida County, New York, 13440, USA
Listed on 2026-03-03
Listing for:
Runnings
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Description:
The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process.
Rate of Pay: $ (Based on experience)
Key Responsibilities:
- Greet customers and assess their service needs.
- Write detailed repair orders describing customer concerns and requested services.
- Provide accurate estimates for labor and parts.
- Schedule service appointments and coordinate with technicians.
- Communicate updates to customers regarding service progress.
- Review completed work with customers and explain charges.
- Handle customer complaints and resolve issues professionally.
- Maintain service records and documentation.
- Promote dealership services and upsell when appropriate.
- High school diploma or equivalent; technical training a plus.
- Prior experience in automotive service or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic understanding of vehicle systems and repair processes.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×