GUCCI Client Advisor - Milano Galleria

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities Serve customers accordingly with Gucci selling ceremony

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage

Guarantee cross and up-selling for all product categories

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order toretain actual customers and detect new high potential ones Ensure the achievement of individual and Store goals, enhancing and developing the business

Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Contribute to manage the visual display of the products in accordance with Gucci visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

Ensure the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements Proven experience in a similar role within fashion retail companie

Proven ability to drive and exceed individual and store result

Deep passion for fashion and luxury

Excellent commercial awareness and customers attitude

High flexibility and ability to adapt to different customers

Team-player mentality

Ability to work in a fast moving and dynamic environment

Luxury product knowledge

Fluent in Italian and English Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type Fixed Term (Fixed Term)
Start Date Schedule Full  time

Organization

Luxury Goods Italia S.p.AJ-18808-Ljbffr
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