Client Onboarding & Training Manager; English-Speaking

Position: Client Onboarding & Training Manager (English-Speaking)
Who We Are Spoki is the conversational marketing platform that enables businesses to communicate with their customers through Whats App, Voice, and SMS. We help over 1,800 companies turn conversations into conversions, with open and engagement rates that far exceed traditional channels.

We're growing fast and looking for an Client Onboarding & Training Manager to become the go-to person for our new customers, guiding them from day one to full platform adoption.

Why Join UsAt Spoki, we believe our customers' success is our success. As an Onboarding Manager, you'll be the person who turns a signed contract into a valuable partnership. Every customer you activate, train, and guide toward full adoption is a tangible win.

If you're passionate about helping businesses grow, if you love seeing the results of your work, and if you want to be part of an expanding Italian SaaS company, Spoki is the right place for you.

The Role As an Client Onboarding & Training Manager, you'll be responsible for the initial success of new Spoki customers. Your main goal is to ensure that every customer activates the service correctly, understands the platform's potential, and starts using it daily to achieve their business goals.

You'll be the face of Spoki during the crucial first months of the customer relationship: from technical setup to training, from the first message sent to full adoption. Your success will be measured by your ability to turn new customers into active, satisfied users.

What You'll DoActivation & Setup Guide new customers through the service activation process, ensuring they complete all necessary steps

Support initial platform configuration based on each customer's specific needs

Remove any technical or operational blockers that slow down the onboarding

Training & Adoption Deliver personalized training sessions to help customers discover platform features

Identify the most relevant use cases for each customer and propose practical solutions

Create tailored onboarding paths based on industry, goals, and digital maturity level

Follow-up & Lock-in Maintain regular, structured contact with customers throughout the onboarding period

Monitor usage levels and proactively intervene if engagement drops

Recommend strategies and best practices to maximize the value customers get from the platform

Ensure customers integrate Spoki into their daily operations

Internal Collaboration Work closely with Sales, Customer Success, and Support teams to ensure a smooth handover

Share feedback and insights to continuously improve the onboarding process

Contribute to the creation of training materials and self-service resources

Your Goals You'll be measured on clear, results-oriented KPIs:

Activation Rate: percentage of customers who complete service activation within the expected timeframe

CSAT (Customer Satisfaction): customer satisfaction level during the onboarding phase

Consumption: platform usage volume (messages sent, conversations activated) by customers in onboarding

What We're Looking For At least 2-3 years of experience in onboarding, customer success, or account management roles, preferably in B2B SaaSExcellent communication and interpersonal skills: you can explain complex concepts in simple terms

Customer-centric mindset with the ability to build trusted relationships

Proactive attitude: you don't wait for problems to arise, you anticipate them Ability to manage multiple customers simultaneously while maintaining high quality

Familiarity with CRM tools and customer success platforms (Hub Spot is a plus)
Fluent in Italian and English speaking (B2-C1)
Interest in digital marketing and marketing automation

What We Offer Salary Range: 25.000 - 30.000 eur

Location:

San Vito dei Normanni (BR), Italy Young, dynamic, and results-driven team Ongoing training on product, industry, and soft skills

Work with an international, passionate, supportive, and talented team dedicated to excellence.

The latest Apple Mac Book and all necessary tools.

Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire

Fixed-term contract with potential for long-term opportunities, full-time contract.

Regular team-building events and celebrations.

Access to cutting-edge technologies and resources to stay at the forefront of engineering and innovation.