Intern, Customer Services

Position: Intern, Customer Services-2
This role will embrace teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are timely delivered in accordance with the project objectives and implementation plan.

The Resource will cooperate with all the major functions of the Operations & Logistics department such as Customer Service Manager, Customer Service Supervisors, Customer Service Specialists, Asset Management, Warehouse, Kit Room to achieve “Best in Class” results for the assigned duties.

Ensure all Compliance, SOX, FCPA and other policies and regulations are applied and followed during the execution of the project.

Works under immediate supervision reporting to a CS Supervisor or CS Manager.

Interface

Activities:

Electronic invoice check on Edicom portal

Invoicing order entry on Internal tools

Collaborate with CS supervisors and team to support customer alignment and complete EDI integration

Support activities in the external portal (Edicom) to manage EDI order flow

Education

Requires a high school diploma or equivalent

Commercial education as industry or office merchant or any equivalent desirable.

Intermediate communication capabilities in English are essential (verbal and writing).

Experience
Desirable:

Computer / Microsoft Office / ERP Skills (knowledge of Oracle ERP is a plus)

Experience in Customer Service or IT roles is a plus

Competencies & Behaviors

Fluency in Italian and English, both written and spoken

Excellent communication skills

Strong internal drive and motivation to make a difference and add value to an organization

Ability to work under pressure

Positive, optimistic mindset

Can-do attitude

Personal responsibility

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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