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Customer Success Intern | Traveltech startup
Job in
Rome, Italy
Listed on 2026-03-09
Listing for:
Hotiday
Apprenticeship/Internship
position Listed on 2026-03-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
We’re building a global decentralized hotel , powered by AI.
In just two years, we’ve raised €7M across two funding rounds and scaled from 0 to over 500 rooms under management in 4 countries .
Today, with a presence in more than 100 tourist destinations , we’re the fastest-growing travel tech startup in Europe and we’re aiming to launch the Hotiday Room Collection in every major destination worldwide within the next 3 years . Want to join us?
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.
What you'll do
Manage hotel reservations through our Property Management System (PMS) and Channel Manager .
Assist customers across multiple communication channels: email, phone, and Whats App, ensuring a smooth and positive booking experience.
Respond to customer inquiries promptly and professionally, providing accurate and helpful information.
Handle incoming calls (quotes, information requests, assistance) and convert them into direct bookings .
Analyze workflows and tools used within the team and propose operational and AI-based solutions to speed up response times and increase resolution rates.
Monitor customer feedback and collaborate with cross-functional teams to improve our services and products.
How we work
We value speed over perfection . We figure out how to solve a problem, execute, improve, repeat, fast.
We walk the extra mile . Finishing the task is vital, and we think of new solutions even in the shower.
We thrive in chaos . We look for people who are excited to explore new paths.
Best ideas always win, regardless of seniority.
What we offer
Expense reimbursement from €800 per month
Free stays at our partner hotels
Access to our discounted company housing in Milan
Hiring Process
A Case Study focused on customer success
A technical interview with our Team Lead
Workplace :
Milan, at C30, our coworking space. xpavfwm
Ready to help us revolutionize the world of hospitality? Apply now!
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