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Italian Speaking Customer Service Logistics & Courier - Greece
Job Description & How to Apply Below
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Mercier Consultancy MD provided pay range
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Mercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.
Key Responsibilities
Handle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in Italian
Provide detailed information about logistics processes and assist customers in tracking their shipments
Manage resolution of customer complaints and issues to ensure a high level of service satisfaction
Document all customer interactions accurately in the CRM system to maintain comprehensive records
Collaborate with the logistics team to ensure timely and effective service delivery
Stay informed about the latest shipping regulations and market trends to assist customers accurately
Promote additional services and solutions to enhance customer experiences
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English or Greek is a plus
Experience in customer service, preferably in the logistics or courier sector
Excellent communication skills with a strong focus on customer satisfaction
Adept problem‑solving abilities and the capacity to handle multiple inquiries effectively
Strong organizational skills and attention to detail
Familiarity with customer relationship management (CRM) software is an advantage
Willingness to work flexible hours, including evenings and weekends as required
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More…
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
IT Services and IT Consulting
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