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Italian Speaking Customer Service Automotive - Greece
Job Description & How to Apply Below
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Automotive Company, located in Greece. This role is perfect for individuals who are passionate about the automotive industry and committed to providing stellar service to customers. As a representative, you will assist clients in Italian, addressing their inquiries and enhancing their overall experience with the brand.
Key Responsibilities
Manage customer inquiries related to automotive products, services, maintenance, and warranty information via phone, email, and chat in Italian
Provide accurate and comprehensive information regarding vehicle features, specifications, and offers
Assist customers with appointment scheduling for service and maintenance needs
Resolve customer complaints efficiently while ensuring a high level of satisfaction
Document all customer interactions in the CRM system for accurate tracking and follow-up
Collaborate with sales and technical teams to improve service delivery and meet customer expectations
Stay informed about automotive trends and company updates to provide relevant assistance
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably within the automotive or related industries
Strong communication skills with a friendly and approachable demeanor
Ability to handle inquiries and complaints effectively while maintaining professionalism
Excellent organizational skills with the capacity to manage multiple tasks in a fast-paced environment
Familiarity with automotive terminology and customer relationship management (CRM) systems is desirable
Willingness to work flexible hours, including weekends and holidays, as needed
Relocation to Greece is required for this position
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
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