Customer Service Assistant - LaRinascente

Position: Customer Service Assistant - Based LaRinascente)
Customer Service Assistant - Based in Rome (LaRinascente)
Refund Tax Free Forms at Merchant’s LaRinascente Refund neighboring following Global Blue and Merchant’s guidelines and policies.

Main Duties and Responsibilities

Verify and refund Tax Free Forms to international travellers

Ensure a satisfactory experience for our customers

Prevent refunding mistakes and fraud

Prepare reports as needed

Observe Global Blue and Merchant’s policies, guidelines and procedures

Verify the accuracy of customer documentation

Main KPIs

Number of refunded transactions

Refunding mistake ratio

၏ Reporting and Collaboration

Reporting line:
Issuing & Refund Coordinator

Mainly cooperates with:

Background and Education

Helpful: experience in face to face customer contact

Helpful: airport, retail or front office experience

Specific Skills and Knowledge

Must be fluent in English.

Other helpful languages in order of relevance:
Chinese, Portuguese, spanish

Must be dedicated to service and customer satisfaction

Experienced in using office software

Must have a clean criminal record

Ability to remain focused and deliver high‑quality service during periods of intense customer traffic

Must be nim pemer but thorough

Must be a good team player

Previous working experience is a plus

Availability to work according to an organized shift system, as required by operational needs

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Customer Service

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