Italian Speaking Customer Service E-Commerce Platform - Greece
Job Description & How to Apply Below
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added bonus of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers.
Pay Range
Base pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Key Responsibilities
Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian
Assist customers with account creation, order placement, returns, and tracking of shipments
Resolve customer complaints effectively while maintaining a positive attitude
Document customer interactions accurately in our CRM system
Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery
Stay informed about promotions, new products, and platform features to provide informed assistance
Requirements
Fluency in Italian (both written and spoken) is essential; knowledge of English is beneficial
Previous experience in customer service, particularly in an e-commerce setting, is preferred
Strong communication skills with a customer-first mindset
Ability to address customer issues quickly and professionally
Proficient in multitasking and managing inquiries in a fast-paced environment
Familiarity with CRM software and e-commerce platforms is an advantage
Willingness to work flexible hours, including evenings and weekends as needed
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
IT Services and IT Consulting
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