Italian Speaking Customer Service Digital Wallet Provider - Greece

Position: Italian Speaking Customer Service for Digital Wallet Provider - Work In Greece
Overview
Mercier Consultancy MD is recruiting Italian-speaking Customer Service Representatives for a leading Digital Wallet Provider, with the opportunity to work in Greece. This role is ideal for individuals who are passionate about technology and fintech, and who excel at delivering exceptional customer service. As a representative, you will assist customers in managing their digital wallet accounts and addressing their inquiries in Italian.

Key Responsibilities

Manage customer inquiries regarding digital wallet services, features, and account issues via phone, email, and chat in Italian

Provide detailed guidance on setting up and using digital wallet functionalities

Assist customers with security concerns, troubleshooting, and transaction inquiries

Resolve customer complaints and issues effectively to ensure a positive user experience

Accurately document customer interactions in the CRM system for consistency and follow-up

Collaborate with technical and operational teams to enhance service quality and resolve complex issues

Stay informed about industry developments and digital payment trends to provide informed support

Requirements

Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus

Experience in customer service, preferably in the fintech or digital payment sector

Strong communication skills and the ability to explain complex concepts clearly

Excellent problem-solving abilities with a focus on customer satisfaction

Ability to manage multiple inquiries effectively and work in a fast-paced environment

Familiarity with CRM software and digital transaction platforms is desirable

Willingness to relocate to Greece and work flexible hours as necessary

Benefits

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

And Much More..

Details

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Customer Service

Industries: IT Services and IT Consulting

Note:

This description has been reformatted for clarity and compliance with formatting guidelines.

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